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Our podcast series is the go-to source for anyone serious about
staying ahead in the rapidly evolving world of data.
We've assembled a team of experts who'll guide you through the most pressing issues of data science,
analytics, and artificial intelligence. You'll also learn about critical topics like data visualization,
storytelling, governance, management, quality, and strategy.
So don't miss out on this chance to get ahead of the curve - tune in now and get the insights you need to succeed!
Episode 08: The Power of Retention: Leveraging Data to Transform Customer Service
In this episode of the Blue Key Consulting Podcast, host Jim Duffy sits down with Samir Agarwal from Agmeta to dive deep into the world of customer experience and the critical role data plays in shaping it. They explore the age-old adage, "𝘐𝘧 𝘺𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘮𝘦𝘢𝘴𝘶𝘳𝘦 𝘪𝘵, 𝘺𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘪𝘵," and discuss why quantifying customer experience remains challenging for many businesses.
Samir shares insights on the pivotal moments when customers reach out to customer service, highlighting how these interactions can be make-or-break points for brand loyalty. They discuss the importance of resolving issues from the customer's point of view and how unanswered questions can turn into opportunities for better service.
With startling statistics—63% 𝘰𝘧 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 𝘤𝘰𝘶𝘭𝘥 𝘣𝘦𝘤𝘰𝘮𝘦 𝘯𝘦𝘨𝘢𝘵𝘪𝘷𝘦 𝘢𝘮𝘣𝘢𝘴𝘴𝘢𝘥𝘰𝘳𝘴 𝘧𝘰𝘳 𝘺𝘰𝘶𝘳 𝘣𝘳𝘢𝘯𝘥, and 67% 𝘢𝘤𝘵𝘪𝘷𝘦𝘭𝘺 𝘴𝘦𝘢𝘳𝘤𝘩 𝘧𝘰𝘳 𝘢𝘭𝘵𝘦𝘳𝘯𝘢𝘵𝘪𝘷𝘦𝘴 𝘢𝘧𝘵𝘦𝘳 𝘰𝘯𝘦 𝘣𝘢𝘥 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦—Jim and Samir emphasize the high stakes of customer retention. Referencing a 𝗛𝗮𝗿𝘃𝗮𝗿𝗱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗥𝗲𝘃𝗶𝗲𝘄 study, they explain how a mere 5% increase in retention can lead to a 25%-95% boost in profits.
Tune in to learn how businesses can leverage their data to preserve customers, upsell, and enhance their contact center operations. Whether you're a business leader or a customer service professional, this episode is packed with valuable insights to help you improve your customer experience strategy.
Episode 08: Transform Customer Service
Jim sits down with Samir Agarwal from Agmeta to dive deep into the world of customer experience and the critical role data plays in shaping it. They explore the age-old adage, "𝘐𝘧 𝘺𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘮𝘦𝘢𝘴𝘶𝘳𝘦 𝘪𝘵, 𝘺𝘰𝘶 𝘤𝘢𝘯’𝘵 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘪𝘵," and discuss why quantifying customer experience remains challenging for many businesses.
Tune in to learn how businesses can leverage their data to preserve customers, upsell, and enhance their contact center operations. Whether you're a business leader or a customer service professional, this episode is packed with valuable insights to help you improve your customer experience strategy.
Episode 07: Where Education and AI Meet
Guest: Pascal Vallet
Join us on the latest 𝗕𝗹𝘂𝗲 𝗞𝗲𝘆 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 episode as
𝗣𝗮𝘀𝗰𝗮𝗹 𝗩𝗮𝗹𝗹𝗲𝘁 and Jim Duffy explore the intersection of education and AI through a humanistic lens.
𝗜𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲, 𝗸𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:
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When can AI help you?
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Being pragmatic and bridging the gap between fear and excitement.
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How to regain more critical time to go beyond with AI
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We are the tool that we behold
Episode 06: Predicting Customer Behavior
Clint Dunn, founder of Wilde, and Jim delve into the fascinating world of customer analytics! Clint shares invaluable insights into how Wilde predicts customer behavior in retail brands, helping businesses like yours stay ahead of the curve.
Key takeaways include:
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Lifetime Value Predictions: Discover how Wilde calculates future customer revenue potential.
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Probability of Churn: Learn how to identify and mitigate the risk of losing valuable customers.
Episode 05: Composable CDP Revolution
Guest: Ronak Shah
Jim and Ronak Shah explore the groundbreaking world of Composable Customer Data Platforms (CDPs). Ronak shares invaluable insights and practical steps on how businesses can transition seamlessly from traditional data platforms to a Composable CDP.
Uncover the benefits of adopting a Composable CDP, including enhanced flexibility, cost-effectiveness, and quicker access to data. Learn how these platforms empower businesses to avoid vendor lock-in, adapt to evolving needs, and optimize their data strategies for success. Don't miss out on this insightful conversation about the future of data management.
Episode 04: Navigating Data Governance
Dive into the world of Data Governance with our latest Blue Key Podcast episode featuring Linda Moineau! We unravel what Data Governance is, its importance, and how it's a key business function, not just IT-related.
Discover the essentials of DG, its benefits, challenges, and real-world use cases. Plus, peek into the future of DG, especially with AI and machine learning advancements.
Perfect for those seeking to understand or improve their organization's data governance strategies. Tune in for a concise, insightful journey through Data Governance!
Episode 03: Leadership Through Coaching
Jim and Ellie talk specifically about what coaching is and who can benefit from it.
KEY HIGHLIGHTS:
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Coaching as a benefit
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Coaching is for everyone
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When they do come...when we unearth, there is such a revelation
Episode 02: Analytics in a Cookieless World
Guest: Peter 'Fish' Fishman
Join us as 𝘉𝘭𝘶𝘦 𝘒𝘦𝘺's Jim Duffy talks with Pete 'Fish' Fishman about Driving Customer Analytics in a Cookieless World.
Peter Fishman, also known as "Fish", is the co-founder and CEO of Mozart Data. He had a vision of making it easy for any business to unlock the value of their data using a modern data stack. Fish and his co-founder, Dan Silberman, believed that data engineering work shouldn't require teams of in-house data engineers.
With his PhD in Economics and passion for statistics, Fish created a successful venture-backed YC company that is defining the future of data analytics. Mozart Data is the all-in-one modern data platform for centralizing, organizing, and analyzing your data.
KEY HIGHLIGHTS:
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How to best take advantage of 1st party data
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Data does not substitute out the core experience
Episode 01: Align Tech w/ Business Value
Join us on 𝘉𝘭𝘶𝘦 𝘒𝘦𝘺 𝘗𝘰𝘥𝘤𝘢𝘴𝘵'𝘴 latest episode as we dive deep with Oliver Asmus, a seasoned 20-year veteran in data. We explore the intriguing theme of over-engineering in data projects.
An insightful journey into the heart of data consulting; walk away with valuable strategies to enhance your projects.
KEY HIGHLIGHTS:
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Balancing Technical and Business Value: Discover how focusing solely on technical aspects can overshadow the crucial business value of data solutions.
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Oliver's Insight: Benefit from Oliver's extensive experience through his captivating customer stories and expert advice.
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Prioritizing Value over Technology: Learn why it's vital to align technology with client value to maximize the effectiveness of data solutions.