WHAT IS OPERATIONAL ANALYTICS? (OA)
OA is all about using data to make a business run more smoothly and efficiently. It focuses on real-time information to help organizations make better decisions quickly.
If your business is finding that a significant portion of your customers are reporting poor customer service, you’re losing out on valuable revenue opportunities from repeat customers.
It’s time to unify valuable customer data from your service platform, ERP, and E-Commerce site.
Many businesses have valuable data essential for meeting customer needs and driving sales. However, this data is often fragmented across multiple applications and touchpoints. With data stuck in silos, it’s challenging to fully utilize it for customer-centric sales strategies.
BENEFITS OF OA
Functionality You Will Love
1
Sales Optimization
Highly detailed and personalized data strategies, architectures, and integrations to transform raw data into actionable insights for sales workflows.
3
Existing Customer Growth
Leverage customer data to analyze spend, value, and activity for prioritization. Reduce churn by empowering teams with relevant data to boost interactions and satisfaction.
2
Improve Customer Experience
By delivering exceptional support experiences, positively impacting both your revenue and profit margins. Show your customers that you are attentive and genuinely care about their needs.
4
Cash Flow Optimization
By streamlining operations, reducing costs, and gaining clear financial insights for informed decisions, enhances efficiency and ensuring business stability.
